Return & Refund Policy

At Gulf Xara, your satisfaction is our top priority. If you're not completely happy with your purchase, we've made our return and refund process as simple and stress-free as possible.

✅ Return Eligibility

You may request a return within 7 days of delivery if the following conditions are met:

  • The item is unused, in its original packaging, and in the same condition as received

  • The return request is submitted within 7 days of receiving your order

  • You provide valid proof of purchase (such as your order number or receipt)

❌ Non-Returnable Items

We are unable to accept returns for:

  • Items that have been used, damaged, or altered

  • Requests made after the 7-day return window

  • Final sale, clearance, or promotional items

  • Gift cards or items received as part of a giveaway

🔁 How to Return an Item

  1. Contact us at 📧 gulfxara@gmail.com with your order number and reason for return

  2. Our team will review your request and send return instructions

  3. Ship the item back – return shipping is the customer’s responsibility unless the item was incorrect or damaged

  4. Once we receive and inspect the returned item, we’ll process your refund within 5–7 business days

💸 Refund Details

  • Refunds are issued to your original method of payment

  • Your bank or payment provider may take additional time to reflect the refund

  • You’ll receive an email confirmation once your refund has been processed

📦 Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please notify us immediately:

📧 gulfxara@gmail.com
Include the following in your message:

  • Your order number

  • Clear photos of the item and the issue

We will arrange a free replacement or provide a full refund, depending on the situation.

🛑 Late or Missing Refunds

If you haven’t received your refund:

  1. Check with your bank or payment provider — it may take some time before the refund appears

  2. Still no update? Contact us and we’ll be happy to assist

📧 gulfxara@gmail.com

💬 Need Help?

We're here to support you at every step.

📧 gulfxara@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia